Shipping policy
Last updated: March 13, 2026
At Smartfing, we are committed to delivering your order as quickly and efficiently as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Processing Time
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
We work with global fulfillment partners to ensure the best service.
- International Shipping: 7 – 15 business days (depending on location).
Please note: Delivery delays can occasionally occur due to customs, holidays, or extreme weather conditions. These circumstances are beyond our control.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24–48 hours. You can track your package directly through our website or the carrier's portal.
4. Incorrect Address & Delivery Issues
If you have provided an incorrect shipping address, please contact us immediately at support@smartfing.com. We can only update the address if the order has not yet been processed or shipped (usually within 12–24 hours). Smartfing is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
5. Damages
We take great care in packaging our products. However, if your item arrives damaged, please contact us within 7 days of delivery. To process a free replacement, we require:
- Your order number.
- Clear photos of the damaged product and its packaging.
6. Cancellations
You may request a cancellation within 12 hours of placing your order. Once the order has been handed over to our fulfillment center, we are unable to cancel it, and the standard return policy will apply.
7. Contact Us
If you have any further questions about our shipping process, please reach out to our support team at support@smartfing.com. We aim to respond to all inquiries within 24 hours.