Privacy policy

Last updated: JUNE 06, 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Smartfing.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Services that support our Site, such as Shopify.
  • Our payment processors, who collect payment information to fulfill your orders and provide you with products or services you have requested.
  • We share transaction details (Tracking Number and Courier Name) with Proveway Uptrack to synchronize shipping details with payment gateways to ensure a secure transaction process.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, or other transactions.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing communications by email or text, and to show you advertisements for products or services.
  • Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
  • Communicating with you: We use your personal information to provide you with customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services, to run analytics and better understand user interaction.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you.
  • In connection with a business transaction such as a merger, to comply with legal obligations, or to protect our rights and the rights of our users.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, or comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below:

  • Right to Access / Know: To request access to personal information that we hold about you.
  • Right to Delete: To request that we delete personal information we maintain about you.
  • Right to Correct: To request that we correct inaccurate personal information.
  • Right of Portability: To receive a copy of the personal information we hold about you.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of Europe or the UK, we will rely on recognized transfer mechanisms like the Standard Contractual Clauses.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@smartfing.com